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Differences between ITIL v2 and ITIL v3

Stuart Rance (Hewlett Packard GmbH)
Version vom 26.09.2007


ITIL v3 introduces many new ideas, concepts, processes and functions. This presentation will look at the overall differences in approach and vision between V2 and V3. Mr. Rance will describe the ITIL lifecycle, explain the key ideas in Service Strategy, and describe what is new in each of the other books.

Vortrag bei folgenden Veranstaltungen:

26.09.2007 - IT-Services – Prozesse – Standards (ITILv3)


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Präsentation 6848 kb
Präsentation 6848 kb

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